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IT Technician


Department/Location: Wellcome Trust - Medical Research Council Cambridge Stem Cell Institute
Salary: £25,728-£29,799
Reference: PS16458
Category: Assistant staff
Closing date: 2 September 2018

Applications are invited for an IT Technician to join an expanding IT team within the Wellcome - MRC Cambridge Stem Cell Institute (CSCI), the Therapeutic Immunology -and Infectious Diseases (CITIID) and the Milner Institute. The CSCI is a world-leading centre for stem cell research with a mission to transform human health through a deep understanding of stem and progenitor cell biology (http://www.stemcells.cam.ac.uk) and is supported by the Wellcome and the Medical Research Council.

The CITIID - Cambridge Immunology is designed to showcase and enhance the University of Cambridge's position as a leading international centre for research and teaching in immunology (https://www.immunology.cam.ac.uk/). The Milner Therapeutics Institute at the University of Cambridge is dedicated to the conversion of ground-breaking science into therapies. (https://www.milner.cam.ac.uk/).

The successful applicant will join an IT team creating a comprehensive IT support service for these multiple departments in a new Capella building on the biomedical campus https://www.stemcells.cam.ac.uk/about-us/newbuilding. This is due to open early in 2019.

These centres provide outstanding scientists with the opportunity and resources to undertake ground-breaking research. The IT team will support this demanding environment, delivering an effective and efficient service.

Applicants should either be educated to BTEC/HNC standard, hold equivalent industry qualification or have worked in a computing support role previously. The successful applicant should have good customer service skills and will be expected to have proven hardware and software troubleshooting skills. Experience supporting Active Directory, Windows and Office and experience supporting MacOS is required for this role.

The role holder will provide user support via phone, email and face-to-face contact. You will work closely with the rest of the IT team, managing the data network, audio-visual facilities, and a variety of computer platforms so experience of working as part of team is essential.

Experience using ticketing / documentation systems to manage own work and familiarity with supporting scientific software and equipment is desirable. Managing and/or troubleshooting Linux; scripting and automation - e.g. PowerShell, Unix shell scripting would also be advantageous.

Training will be provided as a mixture of Computing Service courses and knowledge transfer via the senior team members.

Fixed-term: The funds for this post are available for 3 years in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

To apply online for this vacancy and to view further information about the role, please visit: http://www.jobs.cam.ac.uk/job/18489/. This will take you to the role on the University’s Job Opportunities pages. There you will need to click on the 'Apply online' button and register an account with the University's Web Recruitment System (if you have not already) and log in before completing the online application form.

Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.

The closing date is Sunday, 2 September 2018, with interviews expected to take place the week commencing 10 September 2018.

Please quote reference PS16458 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.